Playa del Carmen · Tulum · Since 2007

Your property.
Our system.
Real income.

You own a piece of one of the world's most in-demand vacation markets. We make sure it earns what it should — from $7,000 USD net per year — with complete transparency, a real-time owner dashboard, and zero daily involvement from you.

Get My Free Income Estimate playamoments.com
18
Years in the market
$7K+
Net USD / year from
40+
Booking channels
360°
Virtual tours included
The problem no one talks about

The cost of doing nothing
with your property isn't zero.

Vacation rentals are excellent investments — but only when managed with real expertise. Most owners leave between $10,000 and $40,000 USD on the table every year. Not because the market is bad. Because the management is wrong.

01

The Distance Problem

Managing a Playa del Carmen property from Canada or the U.S. creates compounding costs: missed bookings, deferred maintenance, no local relationships. Every month without expert management is a month of income you cannot recover.

02

The Visibility Gap

Most owners list on one or two platforms and accept whatever occupancy they get. Professional management means 40+ channels — including distribution networks that independent owners simply cannot access — maximizing rate and occupancy simultaneously.

03

The Silent Deterioration

A vacant, unmanaged property doesn't stay neutral — it deteriorates. Humidity, mold, mechanical failure, and deferred repairs create costs that compound quietly until the bill is unavoidable. Preventive management always costs less.

"The owners who earn the most are not the ones who work hardest on their property — they're the ones who handed it to the right system and got on with their lives."— Playa Moments · Playa del Carmen & Tulum · Since 2007
Why the Riviera Maya

The market your property
is already in. Work it.

The Riviera Maya is consistently ranked among the top three vacation rental markets in Latin America. Playa del Carmen and Tulum combined attract over 10 million visitors per year. Your property is sitting in the middle of a gold rush — the question is whether your management is capturing it.

Year-Round Demand
Unlike seasonal beach markets, the Riviera Maya maintains strong occupancy across all twelve months. December through April peaks — but shoulder season demand is growing every year.
World-Class Infrastructure
International airport, 5th Avenue, dozens of cenotes, Caribbean beaches, Mayan ruins, beach clubs, restaurants. Guests don't run out of reasons to come — or to come back.
Rising Average Daily Rate
Average nightly rates in Playa del Carmen and Tulum have increased consistently for the past decade. The market rewards well-managed, well-presented properties with premium pricing.
Understanding your return

Most owners don't know
what their property
actually earns.

ROI — return on investment — is the only number that matters, and most property managers don't show it to you honestly. We calculate it for every owner before you sign anything. No cost, no obligation.

Gross Income

Total payments from guests. We show you this before deductions, compared to similar properties — so you benchmark from day one.

Property + Marketing Expenses

Every real cost, transparent and itemized. HOA, maintenance, cleaning, our commission. All visible in your dashboard in real time — no surprises at month end.

Owner Use Value

If you use your property for vacations, that time has real dollar value. We factor it in — because it's part of your true return, not a footnote.

Your Net ROI — What You Actually Keep

After 18 years in this market, we know how to maximize this number. Most owners are pleasantly surprised by their first estimate.

The ROI Formula — Playa Moments Method

Net Income

  • Gross rental revenue
  • Minus property expenses
  • Minus marketing & commission
+

Owner Use Value

  • Your personal vacation stays
  • Family & friends' use
=
Your Real Net ROI

We calculate this for your property specifically — at no cost and no obligation. Most owners are surprised by how much more is possible.

Owner portal

Your property.
Your calendar.
Your data — live.

You never lose control of your property. Our owner portal gives you a real-time view of everything — income, expenses, bookings, and your calendar — from anywhere in the world.

Block Dates Instantly
Planning a trip? Block your calendar in seconds. Your personal stays go in first — zero commission, no questions asked.
Live Income Tracking
See every reservation, every payment, and every deduction in real time. Monthly statements available for download at any time.
Maintenance Transparency
Every service order is logged and visible. Any repair over $500 USD requires your written approval before we act — always.
Access From Anywhere
Whether you're in Toronto, Houston or Vancouver, your property is visible and under control — from your phone, tablet or computer.
Owner Dashboard · playamoments.com
Income This Month
$2,340
Net USD after deductions
YTD Net Income
$9,870
Jan – current
Occupancy Rate
74%
This quarter
Next Booking
Jun 14
3 nights · 2 guests
June 2025 — Your Calendar
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Owner use
Available
360° Virtual tours

Guests explore before
they book. Conversion goes up.
So does your rate.

Every property we manage includes a professional 360° virtual tour. Guests can walk through your property from anywhere in the world before booking. This directly increases booking confidence, reduces cancellations, and allows you to charge a higher rate.

Higher Conversion Rate

Properties with virtual tours receive significantly more inquiries than listings with photos alone. Guests who tour virtually are more committed — they book faster and cancel less.

Premium Rate Justification

A virtual tour communicates quality and transparency before the guest arrives. This builds trust that justifies a higher nightly rate — and delivers better reviews at checkout.

Competitive Differentiation

Most vacation rental listings in Playa del Carmen rely on static photos. A 360° tour sets your property apart on every platform — including Marriott International, where presentation standards are higher.

✦ In Playa del Carmen — Nobody Else Has This

Marriott International.
The channel that changes
what your property earns.

We are among the very few — if not the only — independent vacation rental managers in Playa del Carmen with access to Marriott International's global distribution network. This is not a standard OTA feature. It requires a formal partnership that most local operators cannot obtain.

The result is direct access to the Marriott Bonvoy loyalty program — over 180 million members, predominantly high-income travelers who select accommodations by brand trust, pay premium rates, and maintain properties with greater care.

A fundamentally different guest
Bonvoy members book on brand trust, have higher average income, stay longer, and generate better reviews. One channel shift changes your guest profile permanently.
Why nobody else in Playa has it
Marriott distribution partnerships require volume, consistency, and brand-standard compliance. Most independent managers in the Riviera Maya cannot meet the criteria. We do — and have for years.
The direct effect on your nightly rate
Marriott-channel guests support higher average daily rates than standard OTA travelers. Combined with VRBO, Airbnb, and 37+ other platforms, your calendar fills at better prices.
Compounding review effect
Better guests leave better reviews. Better reviews drive higher rankings. Higher rankings mean more bookings at better rates. This virtuous cycle begins with the right distribution.
40+ booking channels
Your property visible everywhere travelers are searching.
✦ Marriott International
Airbnb
VRBO
Booking.com
Expedia
HomeAway
Despegar.com
CanadaStays
Owner Direct
FlipKey / TripAdvisor
ClearStay
Red Awning
Global GDS
+ 28 more

Including Global Hotel Distribution Systems — the booking infrastructure used by travel agencies worldwide

Property protection

Your property, cared
for as if it were
our own.

Distance is not a vulnerability when you have eyes on the ground. We keep your property in revenue-ready condition every day of the year — whether it's occupied or not.

What we handle

Everything that used to
keep owners awake at 2 a.m.

Property Administration

  • Monthly bills paid — HOA, electricity, cable, internet
  • Annual payments — property tax, insurance
  • Monthly statements in USD, live in owner portal
  • Written authorization before any expense over $500
  • Owner and family: unlimited use, zero commission
  • Cancel with 30 days' written notice

Vacation Rental Management

  • Dynamic pricing across 40+ platforms including Marriott
  • Professional photography + 360° virtual tour
  • Guest booking and communication management
  • Security deposit collection and refund
  • Departure inventory inspection every stay
  • All agent commissions paid from our fee — not extra

Property Maintenance

  • Weekly upkeep when vacant
  • Monthly deep clean — windows, floors, A/C filters
  • Preventive maintenance plan — reducing incidents over time
  • Pest control every 60 days
  • Paint touch-ups and minor repairs included
  • Emergency coordination when needed
Transparent pricing

Everything deducted
from gross earnings.
Nothing extra.

These costs come out of your rental income — not out of your pocket separately. They are the engine that generates your return, not a tax on top of it.

Property Management
$150
USD · fixed monthly
  • All bills paid — HOA, electricity, gas, internet
  • Annual fees — property tax, insurance
  • Weekly maintenance when unoccupied
  • Monthly inspections and preventive plan
  • Pest control every 60 days + A/C management
✦ Vacation Rental Commission
20%
of rental revenue · only when you earn
  • 40+ channels including Marriott International
  • Professional photography + 360° virtual tour
  • Dynamic pricing and revenue management
  • Booking management and guest coordination
  • Security deposit management
  • Departure inspection every stay
  • All travel agent commissions from this fee
Owner Use
$0
commission · unlimited stays
  • Zero commission — you and immediate family, unlimited
  • Checkout cleaning from $45 (1BR) / $60 (2BR) / $90 (3BR)
  • Friends and family: 10% on base rate only
  • Block dates instantly via your owner portal
  • 30-day written notice to cancel — no lock-in

If owner places rental directly: 10% commission. Bank transfer fees borne by owner.

Getting started

Simple from day one.

1

Free Consultation

We assess your property and prepare a real income estimate. No cost, no commitment, no pressure.

2

Photos + Virtual Tour

Professional photography and a 360° tour. Your listing launches across all 40+ channels including Marriott.

3

Bookings Come In

We manage every reservation, every guest, every detail. You monitor everything live on your owner portal.

4

You Receive Payment

Monthly wire transfer to your account with a full income and expense statement. Transparent, on time, in USD.

One conversation is all it takes

Stop leaving
paradise
on the table.

18 years in this market. The only Marriott channel in Playa del Carmen. 360° virtual tours. A real owner portal. And a commitment to showing you exactly what your property can earn — before you sign a single thing.

🌐  playamoments.com ✉  [email protected] ☎  +52 (984) 803 1100